Mortgage document collection, without chasing clients for paperwork

A document list tailored to each file

A salaried employee and a self-employed worker don’t provide the same proof. DeepFlow requests the documents that match the applicants’ profile, by text and by email. Co-borrowers are handled within the same file.

A portal your clients understand

The client opens their upload space with a one-time code sent to their email address. There’s no password to remember. They give their consent, then see what’s requested and what’s missing.

The portal works on a phone or a computer, in French or English. A photo taken with the phone, a PDF or a screenshot: everything is uploaded in the same place.

The AI reads, checks and sorts

As each file arrives, the AI recognizes the type of document and puts it in the right category:

• a driver’s licence becomes proof of identity;
• a pay stub or a notice of assessment becomes proof of income;
• a bank statement documents the down payment.

It also checks legibility, the year and the name. When it’s in doubt, it flags it to you instead of making the call. It never decides on its own.

Reminders that list only what’s missing

The client gets a specific reminder, not a generic message. You no longer have to keep track of outstanding documents or write the follow-ups yourself.

Where the documents go

The file is delivered to your tools: your CRM, your mortgage software and your inbox. A PDF summary of the file is produced.

At DeepFlow, documents are not kept indefinitely. They are automatically destroyed about 120 days after they are received, a period you can extend once, by 60 days.

Security

Data is encrypted at rest and in transit. Documents and the database are hosted in Canada. Details are on the Security and privacy page.

Document collection is included in all plans. A file counts only once, when its collection starts: co-borrowers and reminders don’t count.

Frequently asked questions

How do my clients send their documents?

Through a portal that works on a phone or a computer, in French or English, protected by a verification code. They see what’s requested and what’s missing.

What happens if a document is illegible or from the wrong year?

The AI checks the legibility, year and name on every document. When in doubt, it flags it to you instead of making the call.

How long are documents kept?

About 120 days after they are received, then they are automatically destroyed. The broker can extend this period once, by 60 days.

Do co-borrowers count as an extra file?

No. A file counts only once, when its collection starts. Co-borrowers and reminders don’t count.